La nostra soluzione per la gestione delle code, basata su WhyLine, unisce una piattaforma SaaS con un sistema di navigazione per offrire una soluzione completa per la gestione efficiente del tempo.
La piattaforma virtualizza l'intero processo di gestione delle code sia per realtà aziendali sia per l'amministrazione pubblica, consentendo ai clienti/utenti di mettersi in fila da remoto, da qualsiasi luogo e successivamente di di conoscere i tempi di attesa in tempo reale.
Più di 25 milioni di clienti in tutto il mondo hanno già scelto la nostra soluzione.
The Bank's branch experience reflects the poor digital education of customers. We collaborate in the education and migration to digital channels of the clients. Digital tutorials were added so that in the event that the operation to be carried out by the client can be carried out digitally, the user receives tutorials and assistance for carrying out 100% online. This initiative also ordered the flow of branches.
Hospital Israelita Albert Einstein it’s the most well-known healthcare system in Brazil. They have several facilities spread, mainly consisting of outpatient clinics, urgent care centers, and hospitals. Whyline provided to this Hospital a fully integrated and seamless patient experience. We embedded this functionality within Einstein's existing digital portals, whereby the system manages both in-person appointments and telemedicine consultations, including the ability to convert an in-person appointment into a virtual appointment subject to algorithmic recommendations after the patient answers a short list of screening questions.
A Fortune 500 global clothing retailer with an HQ in Spain, struggled with maintaining capacity restrictions in light of Covid-19 and was looking for a solution to optimize and virtually control onsite foot traffic while at the same time improve the customer experience, ensure safe social distancing guidelines were being followed and speed up servicing times.
The city government’s offices were faced with overcrowding, lengthy wait times, diminishing levels of customer satisfaction, and lack of transactional visibility among its management & employees. With WhyLine they were able to:
• Decreased wait times
• Streamlined foot traffic throughout the day and improvements in customer service surveys
• Enhanced quality control and operational efficiencies within the offices
• Alleviated employee stress levels from dealing with impatient customers